What a Hosting Money-Back Guarantee Can Exclude

A hosting money-back guarantee may cover only the hosting service and specific conditions. Before buying—or requesting a refund—check whether the policy covers your plan, related domains, email, licenses, upgrades, credits, and payment method. Hostinger’s documented exclusions show why the service list and deadline matter; these terms are Hostinger-specific and do not apply automatically to every provider.

What may be excluded#

Hostinger lists these non-refundable items or situations:

• Domain renewals and completed domain transfers
• Redemption fees
• Google Workspace Email
• VPS Control Panel licenses
• Certain VPS and Game Panel upgrades
• AI or account credits
• Most country-code domain registrations
• Cryptocurrency purchases
• Services that violate Hostinger’s Terms of Service

The hosting plan itself may have different terms from related products. Treat domains, email, licenses, upgrades, and credits as separate purchases until the provider’s policy confirms otherwise.

Deadlines can differ by product#

Hostinger states that some domain registrations have shorter refund windows than hosting services. Its policy lists a 96-hour period for most general domain registrations and a separate seven-day period for certain Brazilian domains. Check the exact product deadline before requesting a refund; waiting until the hosting window expires may not preserve the deadline for a domain or add-on.

The payment method can affect where the refund goes#

Hostinger says some payment methods may result in a refund to Hostinger Balance instead of the original payment source. Before submitting a request, confirm the proposed refund destination and whether that form of credit works for your needs. A balance refund may not be equivalent to money returned to the card, account, or other source used for payment.

A refund can cancel the service#

Hostinger states that processing a refund automatically cancels the associated services. Save website files, databases, email data, and other needed information before requesting the refund, and confirm where the site will run if the service ends. Do not treat a refund request as separate from migration or continuity planning.

What to check before you buy or request a refund#

1. Read the provider’s complete refund policy and fine print.
2. Identify each item on the receipt: hosting, domains, email, licenses, upgrades, credits, and other services.
3. Record the applicable refund window, exclusions, and any stated fees.
4. Check whether the payment method changes the refund destination.
5. Keep receipts, policy copies, emails, and payment records. The FTC recommends retaining these records, which can help show what you purchased and which terms applied.
6. Back up necessary files and confirm a migration plan before requesting a refund that may cancel services.

A guarantee is therefore a set of product-specific conditions, not a promise that every charge on a hosting account will be refundable. Use the provider’s current policy for the final decision, and treat Hostinger’s exclusions and instructions as examples of that provider’s terms rather than universal hosting rules.